Vocational Training Program

Administrative Support in Clinical Settings (STC)

Next sessions

November 21, 2022


Monday to Friday, 8:30am to 3:20pm


163 rue Cleghorn, Saint-Lambert, Qc, J4R 2J4


450 676-1843 x 5044


240 hours

Why enroll in this program?

The Administrative Support in Clinical Settings program of study prepares students
for the duties of administrative support clerk in clinical settings. Administrative support clerks in clinical settings must perform a variety of administrative tasks, such as: welcoming users, providing and checking information, responding to information requests, managing files and user records, and placing orders and service requests. To carry out their tasks, administrative support clerks in clinical settings must communicate using medical terminology and make use of information technologies.

Administrative support clerks in clinical settings work in hospital centres (CH), residential and long-term care centres (CHSLD), local community service centres (CLSC), child and youth protection centres (CPEJ), clinics, and any other public or private health and social services institutions in the following sectors: youth, mental health and addiction, care and support for seniors, and the hospital system. Administrative support clerks act as conduits of information and, as such, assume a significant part of the administrative tasks inherent to the clinical interventions that health and social services professionals must perform.

With 5 campuses located on the South Shore of Montreal, ACCESS has been a resource for the Riverside School Board community for over 40 years, empowering individuals who are 16 and older in their ongoing quest for academic and professional success.


Special features of the program

  • Combination of learning in the classroom and learning in the workplace, thus giving you experience in the field.
  • The majority of the program is offered online, with the exception of exams at ACCESS Cleghorn.
  • Short program with 240 hours of full-time training, 5 days a week, spread over 10 weeks.
  • Program offered in a bilingual fashion.

A person who meets the following conditions is eligible for admission to a program of study leading to an STC:
1. Has obtained at least Secondary III credits or the equivalent in the language of instruction, second language and mathematics;
or Has obtained an Attestation of Equivalence of Secondary Studies (AESS);
or Has successfully completed the General Development Test (GDT) with or without specific prerequisites.

2. Has interrupted their full-time studies for at least 12 months;
or Is 18 years old when entering training;
or Has obtained a Secondary School Diploma (SSD) or a Diploma of Vocational Studies (DVS) or their equivalent;
or Meets the eligibility conditions of Emploi-Québec’s workforce training measure.

For more information on Functional Prerequisites, please visit the InforouteFPT website.

For a full list of required registration documents based on your status in Canada, click here.


Content of

Module title
  • Determine their suitability for the occupation and the training process
  • Communicate using medical terminology
  • Handle correspondence
  • Manage files
  • Interact in a clinical setting
  • Enter the workforce